Materials & Gemstones
What materials do you use?
We use only natural gemstones and crystals, including freshwater pearls, lapis lazuli, gold silk shell, and copper. Each material is carefully selected for its quality and natural beauty.
Are your gemstones natural?
Yes. All gemstones used in Quiet Ritual pieces are 100% natural. As gifts from the earth, each stone is unique — slight variations in colour and texture are a mark of authenticity, not imperfection.
Do you source gemstones ethically?
Yes. We partner exclusively with Responsible suppliers to ensure every gemstone is ethically sourced with respect for people, communities, and the environment.
What materials do you use?
We offer a curated selection of premium metals to suit every style and budget:
925 Sterling Silver for timeless everyday elegance.
Platinum Plating for enhanced durability and shine.
18K or 14K with extra-thick gold layering for lasting quality.
Jewellery Care
How do I care for my jewellery?
To preserve your piece's beauty, store it in a clean, dry place away from direct sunlight and extreme temperatures. Clean regularly with a soft cloth to remove oils and fingerprints. Avoid water, chemicals, lotions, perfumes, and heavy-duty tasks. Never use harsh cleaners or rough cloths.
Can I wear my jewellery in water?
We advise against wearing your jewellery in water, including swimming pools, the sea, or the shower, as moisture can affect natural gemstones and metals over time.
Shipping
How long does delivery take?
Delivery times vary by destination with estimates provided at checkout. All orders ship from our Hong Kong logistics hub and are carefully packaged for safe arrival. This routing ensures efficient customs clearance, reliable worldwide delivery, and reduced carbon emissions through consolidated shipments.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times will be calculated at checkout based on your location.
How much does shipping cost?
We offer competitive shipping rates with free worldwide delivery on orders over $60, ensuring fast and reliable service to your door.
Returns & Exchanges
Can I return my jewelry?
Yes — we want you to love your pieces. If unsatisfied, we're here to help. Final Sale items are not returnable. Sets must be returned in full; partial returns are not accepted.
How do I return my jewelry?
Our standard return period is 14 days from delivery. You cover return shipping; we cover shipping for replacements.
How do I contact you?
You can reach us through our Contact page. We aim to respond within 1-2 business days.
Warranty
Do you offer a warranty?
Enjoy our complimentary 1-Year Warranty on all jewelry pieces. Our warranty covers defects in materials and workmanship. It does not cover lost items, normal wear and tear, scratches, bent rings, broken chains, improper storage or care, contact with chemicals, makeup, perfumes, water damage, discoloration, stone loss from everyday wear, natural stone inclusions, or third-party modifications. Follow our care guide to maintain your jewelry's beauty.
How do I make a warranty claim?
If you experience faults with your jewelry outside of our normal returns and exchanges policy, we'll review your inquiry as a warranty claim. Please contact us through our Contact page. We will review your claim and inform you of the next steps.